Return and Refund Policy
What is your Exchange Policy?
Your complete satisfaction is our utmost priority. If for any reason you are not completely satisfied with your purchase, simply return it to us within 7 business days from when it was delivered to you for a one-time exchange.
Please contact our Customer Care Team at 6812 2777, or email us at firstname.lastname@example.org, or visit any of our conveniently located boutiques if you wish to do an exchange.
Terms & Conditions:
Item must be in its original purchase condition, including the original product packaging, manufacturer’s containers, boxes, warranty cards, manuals, and all other accessories where applicable.
All packaging must be unmarked, and not defaced in any manner.
Engraved jewellery are final sales, and are not eligible for exchange.Items sold can only be exchanged for other items of its same merchandise category.
a) Love Gold jewellery is exchangeable for Love Gold jewellery only.
b) Pre-owned jewellery, watches and bags are exchangeable for pre-owned jewellery, watches and bags only.
c) Diamond jewellery, watches and bags cannot be exchanged for gold jewellery.
Please note that the exchanged item must be of equivalent of higher value than the original purchase, excluding postage fees.
Can I cancel or make changes to my order after it has been placed?
Once an order is received, we strive to ship it out as soon as possible so it can reach you on time. We regret that it is not possible for us to make changes to your order once it has been placed and confirmed. Before you confirm the order and make payment, kindly check to ensure that all details are correct.
What do I do if I receive a damaged product?
If an item delivered to you is damaged, please refuse the shipment. You may contact our Customer Care Team at 6812 2777, or email us at email@example.com, where our customer service team will assist you.
If you have already accepted the delivery, kindly retain all relevant packaging materials along with the product in its original condition. Claims for damaged or missing items should be reported within 1 working day upon the receipt of your order.
Returns can take up to 14 working days (excluding weekends and public holidays). Once received, we will examine and advise you accordingly within 5 business days.
In the event when the product returned is not damaged, we may at our discretion decide not to replace, repair or refund for the product, and/or require you to pay all reasonable delivery and servicing costs.